Shipping policy

Shipping

When will I receive my order?

Delivery time depends on the diamond's origin (domestic or international). Our official shipping window is 5–10 business days, though most customers receive their diamond within about a week and a half.

Which carrier do you use?

We currently use UPS for all domestic shipments within the United States.

When will I receive my tracking number?

You'll receive your tracking number once the diamond has cleared customs and leaves our facility en route to your address.

Can I expedite my shipment?

Most of the shipping time is taken up by customs processing, which can't be rushed. Last-mile delivery can be expedited, but it usually only shaves off 1–2 business days.

Do you ship internationally?

No, for the time being.

Is a signature required upon delivery?

Not by default. If you'd like added security, you can require a signature during checkout. For high-value or high-risk orders, we reserve the right to require a signature at our discretion.

What happens if UPS loses my package?

If your package is lost in transit (meaning it's never marked as delivered), we'll issue a full refund for your order.

Will I owe tariffs when my package arrives?

If you're in the United States, you won't owe anything on delivery — tariffs are already built into the price you see at checkout. International customers may owe a small amount in import duties upon receipt, depending on the trade agreements between their country and the United States.